Skip to main content

Deposits

A deposit was seen on-chain but hasn’t reached the confirmation depth this asset requires yet. Informational — don’t credit a balance on this alone.
Reached the required confirmation depth and posted to the customer’s account. Safe to treat as final for this asset’s reorg risk.
A chain reorg dropped a block a deposit had confirmed under. Rare, and only fires for assets where this is possible at all — treat the affected balance as under review until you hear otherwise.

Withdrawals

The chain confirmed the payout. providerRef matches the providerRef your withdrawal call returned.
The chain rejected it, or it could not be confirmed within policy — funds are returned to the source account. reason is human-readable, for your logs.

Reconciliation

A scheduled reconciliation run found the ledger disagreeing with custody. Treat as an operational alert, not a customer-facing event — page someone.